About

Performance Operations —
a systems approach to performance, growth and organizational health.

Most organizations don't stall because they can't solve their problems. They stall because they're solving the wrong ones.

The Category

A new discipline, built for a specific problem.

Most organizations don't stall because they can't solve their problems. They stall because they're solving the wrong ones.

Traditional management consulting diagnoses broadly, recommends widely, and leaves behind a plan no one executes. Traditional operations focuses on efficiency and process — optimizing the parts without examining the whole.

Performance Operations is different. It treats the organization as a system — a stack of seven dependent dimensions where each layer is a precondition for the one below it. When performance breaks, the symptom usually shows up two or three dimensions below the root cause.

The discipline of Performance Operations: find the dimension where the failure actually originates, sequence the repair through the cascade in dependency order, and build the systems and capabilities that hold the recovery in place.

It's the difference between treating the cough and treating the disease.

The Instrument

The PerfOps Diagnostic™ — enterprise bloodwork.

The PerfOps Diagnostic™ is the instrument that makes Performance Operations possible. It's a structured read across all seven organizational dimensions, run in days instead of months, and human-validated by a senior operator before it ships.

Every diagnostic produces three things:

01
A named root cause — the dimension where performance is actually breaking, distinguished from where it shows up downstream.
02
A sequenced repair plan — what moves first, what depends on it, why the order matters, and who owns each move.
03
An alternative view — the non-obvious option conventional advisory would miss.
Explore

See how the diagnostic runs.

Watch a live read from intake to repair sequence — the same instrument applied to a real situation.

How It Works → Check Your Symptoms → Pricing →
The Team

Senior operators. No junior staffing. Ever.

PerfOps Diagnostic™ is led by two senior operators with 40+ years of combined C-suite experience — across global enterprises, PE portfolios, venture-backed companies, and mission-driven organizations.

Sayo Martin
Managing Partner
Performance recovery and commercial transformation across global organizations.
Growth leadership across a $2B+ Big Four consulting business, a $400M national nonprofit, a $1.5T tech company's venture arm, and venture-backed companies — including 3 exits.
PreviouslyDeloitte · Samsung · Dow Jones
Stacey Bain
Managing Partner
Change management, enterprise transformation, and turnarounds across tech, media, and mission-driven organizations.
P&L accountability for a $750M music profit center, a $180M PE-portfolio ad tech business, and a $40M global human rights organization.
PreviouslyAndersen · Sony · Amnesty International · MediaMath
The Operator Network

The right operator for every situation.

We don't staff from a bench. When an engagement requires a senior operator beyond Sayo and Stacey — to manage the repair, embed as interim leadership, or run performance operations inside the organization — we draw from a curated network of operators matched to the problem type, industry, and stage.

01
Direct C-suite or VP-level P&L accountability
Every operator has run a business, owned a number, and answered for the outcome. No coaches, no advisors-only, no academics.
02
Seen the specific failure pattern before
No one learns on your engagement. Every operator is matched against the diagnostic — to a pattern they've already worked through to recovery.
03
The judgment to validate and lead the repair
Network operators don't execute someone else's plan. They confirm the diagnosis and own the repair sequence from the inside.
40+
Years combined
experience
25 in the C-suite
$1.5B+
Client revenue
touched
Across sectors
Senior
Operators,
not consultants
No junior staffing
Fixed
Fee,
not hourly
No scope expansion

Start with the Situation Brief.

A precise read on your situation, ready in days — not months.

Tell us about your situation